Support

Need help with Odometer? We're here to assist you.

Contact Us

Email support@odometr.app for help.

Frequently Asked Questions

Getting Started

How do I add my first vehicle?

Open Odometer and go through the short introduction, or skip it. It ends on the plans screen: choose a plan, or close it with X to continue on Free. Then add your first car; no account is needed. To add another car, open the car-name menu on Home and choose Add vehicle. More than one car needs Lifetime or Premium, so on Free that choice opens the plans screen.

How do I log a fuel purchase or service record?

On Home, tap Add your first record under Get started, or + next to Latest records. You can also tap + on Records. Choose the category, check the vehicle, add the details you have, and tap Save.

How do I update the odometer reading?

On Home, tap Add an odometer reading under Get started when it's shown. Otherwise, tap the car card on Home to open the car's details, then tap Update odometer. Enter the reading and the date it was taken, then tap Save.

How do I record a trip?

Tap Start trip on Home or Trips. In New trip, check the car and choose Business or Private. On iPhone, GPS measures the distance; to enter odometer readings instead, turn on Record manually. Tap Start, or let the 10-second countdown start the trip. Touching the sheet stops the countdown. There's no countdown with VoiceOver or at the largest text sizes.

While the trip records, the card shows the time and the distance, with Pause and Stop. Stop ends the trip. A GPS trip with a distance is saved straight away and opens Trip saved, where you can add the purpose: Done keeps your changes, and X closes without them. Otherwise Finish trip says "Distance not recorded. Add manually." Enter the Start and End readings under Odometer readings, then tap Save trip. Resume trip continues recording, and Discard removes the trip after you confirm. If you close Finish trip, the trip waits on the Trip to finish card until you finish it.

To add a trip you already drove, tap + on Trips.

What if location is off or only approximate location is allowed?

If location is off, New trip selects Record manually and uses odometer readings. If you start a GPS trip with only approximate location, the app asks for precise location. Choose Use precise location for this trip, or Record with odometer only. If precise location is still unavailable, the app switches to Record manually.

Where are Settings and Help?

Tap the gear on any tab to open Settings, then Help and feedback. Help center opens this page, Send feedback writes to us from the app, and Email us opens your mail app. You can also email support@odometr.app.

How do I mark a reminder as done?

Tap the reminder to open it, then tap Mark as done. Tap Edit to change it; Delete reminder is in Edit.

Why didn't my numbers change when I changed units?

Units in Settings are labels. Numbers stay as you entered them; only the label changes, and nothing is converted.

Are exports free?

Yes. Every PDF and CSV export is free on every plan. In Settings, tap Export under Your data. On Trips, This month has an Export button for each trip type.

Accounts & Sync

Do I need an account to use Odometer?

No. On the Free and Lifetime plans, Odometer works on your device with no sign-up, and your logbook stays on your phone. You can buy Premium without an account, but its cloud backup and AI receipt scanning need you to sign in with Google or Apple. Without a subscription, you can sign in from Settings, Danger zone, to delete an existing cloud account.

How does cloud sync work?

Cloud sync is a Premium feature. When you subscribe to Premium and sign in with Google or Apple, Odometer backs up your vehicles, records, reminders, readings, photos, attachments, trips with routes and places, and trip settings including the report name, and syncs them across your devices. A trip's route stays on the device that recorded it; this version doesn't download routes to another device.

To protect accounts, a Google login that uses an email address from another provider, such as Outlook, no longer signs in to an existing Odometer account just because the address matches. Your account and its data stay as they are.

If you've used Apple to sign in to your Odometer account before, tap Continue with Apple.
If not, email support@odometr.app from the address your Google login uses, so we can check the account is yours.

How do I delete my account?

In Settings, tap Danger zone at the bottom. Without Premium, in the Cloud account section, tap Sign in to delete cloud account, then Delete cloud account, and confirm. With Premium, sign in at the top of Settings, then tap Delete account in Danger zone, and confirm. Deleting a cloud account also deletes the data on this device. You don't need a subscription.

If you're signed in, Delete cloud account without Premium, or Delete account with Premium, deletes your cloud account, the data backed up to it, and the data on this device.
If you're signed out, Delete account deletes your data from this device only: cars, records, trips, reminders and their attachments. To delete a cloud account too, use the sign-in path above. You can sign in without a subscription.

Your purchases aren't affected. They stay with your Apple ID, and Restore purchases in the app's Settings brings them back. Deleting your account doesn't cancel a Premium subscription: to stop it, open Settings in the app and tap Manage subscription, or open your iPhone's Settings, tap your name, then Subscriptions.

Deletion starts straight away, with no 30-day period to cancel it. If it can't finish, the app tells you so you can try again. Our analytics and email providers remove your details in a separate step, which can take longer or fail; email support@odometr.app if you need help with that. Deleting doesn't remove files you exported or copies in your device backups. Our Privacy Policy explains what's kept and why.

Premium Features

What's included in Premium?

Check out our Plans for a complete breakdown of Free, Lifetime and Premium features.

How do I cancel a free trial or subscription?

In the app, open Settings and tap Manage subscription. You can also open your iPhone's Settings, tap your name, then Subscriptions, and choose Odometer. If notifications are on, Odometer reminds you at 9 a.m. two days before a free trial ends, and at 9 a.m. on its last day if the trial ends later than that; tapping a reminder opens the same page.

How do I restore my purchase on a new device?

Purchases are tied to your Apple ID. On a new device, sign in to the App Store with the same Apple ID, then open Settings in the app and tap Restore purchases to bring back your Lifetime unlock or Premium subscription. You can also tap Restore Purchases at the bottom of the plans screen. To restore your backup, Premium subscribers also sign in with Google or Apple.

Troubleshooting

Backup isn't working

Backup needs an active Premium subscription and sign-in. Check Current plan and Account in Settings.
Most backups happen quietly. If one takes a while, Home shows Backing up your changes. After you sign in on a new device, Home shows Restoring your backup.
Settings shows Last backup. Tap Sync Now, or pull Home down, to back up now; Backed up confirms it.
If you see "Backup couldn't reach the server. Your data is safe on this device; it will try again." or "Couldn't restore your backup yet. The app will try again.", the app tries again by itself. You can also tap Try again on Home, and check your internet connection.
If the problem continues, email support.

A file won't attach

Each attachment can be up to 20 MB. A larger file can't be attached, and the app says so when you pick it; the other files you picked are still added. Photos from your library or camera are made smaller automatically, so this mostly affects large PDFs.

I'm not receiving reminder notifications

In Odometer, open Settings, then Notifications, and check Essential Notifications is on.
Choosing Set later in the introduction continues without asking iOS for notification permission. The introduction can offer Turn on notifications again later.
Once you have a car, the Turn on notifications row may appear on Home or Reminders. On Home, it can appear in Get started during the first week, or below the car card afterwards.
Tap Turn on in that row to request permission if iOS hasn't been asked yet. If you denied permission, Turn on opens Odometer's settings in iOS instead.
To turn notifications on after denying permission, open Settings in Odometer, then Notifications, then Open System Settings. This opens Odometer's settings in iOS, where you can turn notifications on.
A distance reminder uses an estimate from your recent odometer readings, so keep your readings up to date.
Verify your reminder is set up correctly with a future date/mileage

Quick Capture isn't working

Ensure you have an active Premium subscription
Make sure you're signed in: in Settings, tap Sign in under Account.
Check your internet connection (AI processing requires connectivity)
Try taking a clearer photo of your receipt

Report a Bug

Found a bug? Tap the gear on any tab to open Settings, then Help and feedback, then Send feedback. Send feedback lets you choose Issue, Idea or Other. Or email us at support@odometr.app with:

A description of the issue
Steps to reproduce it
Your device model and OS version
Screenshots if applicable

Feature Requests

Have an idea for a new feature? We'd love to hear it! Email us at support@odometr.app with your suggestion, or tap the gear on any tab to open Settings, then Help and feedback, then Send feedback. Send feedback lets you choose Issue, Idea or Other.