Support
Need help with Odometer? We're here to assist you.
Contact Us
Email: support@odometr.app
We typically respond within 24-48 hours.
Frequently Asked Questions
Getting Started
How do I add my first vehicle?
After signing in, tap the "+" button on the home screen and select "Add Vehicle". Enter your vehicle's make, model, year, and current odometer reading. You can add more details later.
How do I log a fuel purchase or service record?
Tap the "+" button and select "Add Record". Choose the category (Refuel, Service, etc.), enter the details, and save. The record will be linked to your selected vehicle.
Account & Sync
How does cloud sync work?
When you're signed in, your data automatically syncs to the cloud. This means your vehicles, records, reminders, and equipment are backed up and available if you switch devices or reinstall the app.
Can I use the app without an account?
No, an account is required. Odometer uses cloud sync to securely store your data, which requires signing in with Google or Apple.
How do I delete my account?
Go to Settings (via the menu drawer) and select "Delete My Account". Your account and all associated data will be scheduled for deletion after a 30-day grace period. During this time, you can cancel by emailing us at support@odometr.app.
Premium Features
What's included in Premium?
Check out our Pricing page for a complete breakdown of free vs Premium features.
How do I restore my purchase on a new device?
Sign in with the same account you used to purchase Premium. Your subscription will be automatically restored. If it doesn't appear, go to Settings and tap "Restore Purchases".
Troubleshooting
The app isn't syncing my data
- Check your internet connection
- Make sure you're signed in (check Settings)
- Try closing and reopening the app
- If the issue persists, contact support
I'm not receiving reminder notifications
- Check that notifications are enabled in your device settings
- Make sure the app has permission to send notifications
- Verify your reminder is set up correctly with a future date/mileage
Quick Capture isn't working
- Ensure you have an active Premium subscription
- Check your internet connection (AI processing requires connectivity)
- Try taking a clearer photo of your receipt
Report a Bug
Found a bug? Use the "Feedback" button in the app menu, or email us at support@odometr.app with:
- A description of the issue
- Steps to reproduce it
- Your device model and OS version
- Screenshots if applicable
Feature Requests
Have an idea for a new feature? We'd love to hear it! Email us at support@odometr.app with your suggestion or send us feedback directly from the app through the "Feedback" button.